+370 46 474 900
+370 46 474 900

Privacy policy

Last updated: 2025-04-22

Memel Hotel (hereinafter referred to as “We”, “Our”, “the Hotel”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, what rights you have, and how you can contact us regarding data protection matters.

1. What information do we collect?

When you use our website memelhotel.lt, we may collect the following information:

  • Personal data you provide when placing a booking: your first name, last name, email address, phone number, address, check-in and check-out dates.

  • Payment information: card type, the last four digits of your card number (full card numbers are not stored in our system), and payment status.

  • Technical data, such as your IP address, browser type, device information, browsing activity on the website, and cookies.

2. How do we use your data?

We use your personal data to:

  • Process your booking and reserve hotel services.

  • Contact you regarding your booking or any service changes.

  • Provide customer support and respond to your inquiries.

  • Comply with legal obligations (e.g., accounting regulations).

  • Improve the functionality of our website and enhance the user experience.

3. Do we share your data with third parties?

We may share your data with:

  • Trusted payment service providers (e.g., Stripe, Paysera, or banks) to process your payments.

  • IT service providers (e.g., for website hosting or email services).

  • Government authorities, if required by law.

Data is only shared to the extent necessary to fulfill the specific purpose.

4. How do we protect your data?

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

  • Our website uses SSL (Secure Socket Layer) encryption.

  • Only authorized personnel have access to your data.

  • We use secure third-party payment providers.

5. How long do we store your data?

We retain your personal data for as long as necessary to fulfill contractual obligations or as required by law (e.g., for accounting purposes – 10 years).

6. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Request information about how your data is processed.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict the processing of your data.

  • Object to the processing of your data for direct marketing purposes.

  • File a complaint with the State Data Protection Inspectorate (www.vdai.lrv.lt).

7. Cookies

We use cookies on our website to improve your browsing experience. You can change your cookie preferences in your browser settings at any time.

8. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

UAB “Bangų gatvės viešbutis”
Address: Bangų g. 4, LT-91251 Klaipėda
Email: info@memelhotel.lt
Phone: +370 46 474 900

MEMEL HOTEL

Bangų g. 4, LT-91251, Klaipėda

Tel. +370 46 474 900